Security and Privacy

Security & privacy


SECURITY GUARANTEE

Complice Pty Ltd trading as DLUX uses Stripe for all online credit card transactions. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.


No payment information is stored by any of our employees or in any of our data storage systems.


Our eCommerce system uses a secure transaction environment. We use the latest Secure Sockets Technology (SSL) available to ensure your information is safe and secure at all times. SSL is an industry standard used by all the major eCommerce sites on the Internet.


If you have any questions about security on our Website, you can email us at info@d-lux.com.au

PRIVACY POLICY

Complice Pty Ltd regards customer privacy as an important part of our relationship with our customers. Our privacy policy applies to all d-lux customers, and conforms to International Privacy Standards.


If you have questions or concerns regarding this statement, you should first contact info@d-lux.com.au


In order to use the DLUX website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website, and is required in order to provide you with our products and/or services and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.


The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.


We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.


If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@d-lux.com.au


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Complice Pty. Ltd. uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you do not wish to receive correspondence from us, you can request to be removed from any mailing lists by emailing us at

info@d-lux.com.au


Complice Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.


Complice Pty Ltd does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links on the d-lux site to external entities are not covered within this policy.


The terms and conditions set out in this privacy statement only cover the domain name of dluxonline.com.au


If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

FEEDBACK

We value your feedback. If you have any concerns or questions about our security and privacy policies, please contact our Customer Service team at info@d-lux.com.au
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