Please use the stockist search function at the bottom of the home page to find a stockist in your local area or click here. We have listed major stockists on our website to enable you to find the perfect DLUX item locally if possible. The stockist list is extensive, but not exhaustive and no one of our stockists will carry all of the items listed on the website. If you need help email info@d-lux.com.au - 9.00 a.m. to 5.00 p.m. Monday to Friday.
After ordering online, you will receive an email confirmation from Stripe containing your order details - usually within a few minutes of ordering.
All products listed on the site are available for immediate shipping unless otherwise stated. In most instances your order will be shipped next business day. Please allow up to 10 business days Australia wide or up to 21 business days rest of world for your order to be delivered. Should your item not arrive within the estimated delivery time please advise our customer service team at info@d-lux.com.au
For deliveries within Australia we use Australia Post eParcel. We will confirm despatch of your order via email and provide a tracking number. If for any reason we have a delay on fulfilling your order, we will notify you by email.
Shipping is free of charge Australia wide (Excluding Sale Items).
Your parcel must be signed for when it is delivered.
If your parcel cannot be delivered for any reason, Australia Post will leave a card advising you to collect your parcel at your convenience from your local post office within a specified time frame. Any items not collected within the time frame will be returned to DLUX.
We deliver to selected countries worldwide using Australia Post International Express service unless otherwise notified. Your goods will need to be signed for, so you need to make sure that there is someone available to accept and sign for delivery.
Our International shipping charges are as follows :
Delivery charges do not include any duties or taxes which may be applicable in the country where the order originated. Responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
Additional charges will be incurred for priority or express shipping. Please email info@d-lux.com.au for further information.
At DLUX we want you to enjoy your shopping experience with us. If you are not happy with your purchase we will gladly offer you an exchange or refund in accordance with the return process outlined below.
At DLUX we are proud of the quality of our products and our manufacturing standards. Many are handmade and delicate and may contain inconsistencies in the weave which are an integral part of the charm of the product.
However, should any defect of manufacture present itself within the first 14 days, we will gladly exchange or refund in accordance with the following conditions:
While we endeavour to reproduce images/colours as accurately as possible, there may be some variation depending on screen resolution or monitor settings for each individual computer.
We value your feedback. If you have any concerns or questions about our security and privacy policies, please contact our Customer Service team at
info@d-lux.com.au
We offer shipping to more than 40 countries around the world.
Every purchase is secure thanks to our excellent online safety standards.
Every purchase you make comes with a 30-day money-back guarantee.
All our items are elegantly packed in our signature DLUX packaging
© 2024 Alurya Creations Pty Ltd / Designed by AKD